8dgame Privacy Policy

8dgame is a platform providing digital gaming services for players in Myanmar. We take the security and protection of your personal information seriously. This Privacy Policy ("Policy") applies from the moment you access and use the 8dgame platform.

The purpose of this policy is to clearly explain what personal information we collect from you and how, how we process it, and how we protect it. By continuing to use our services, you are considered to have accepted the terms set out in this policy.

When you register an account on 8dgame, make a deposit, use our services, or contact customer support, we may collect the following types of information—

2.1 Information You Provide Directly

• Name, date of birth, and age verification (to confirm you are 21+)
• Contact email address and phone number
• KBZPay, Wave Money, or AYA Pay account number (for payment processing only)
• Bank account details (for users using bank transfer services)
• Customer support contact records

2.2 Technical Data Collected Automatically

• IP address and device type
• Browser type and operating system version
• Pages viewed, items clicked, and time spent on the site
• Cookie and similar tracking technology records

2.3 Gaming Data

• Game types played, amounts wagered, and gaming history
• Deposit and withdrawal records
• Bonus and promotion records

We use your personal data only for the following purposes—

• To process account registration and verification
• To complete deposit and withdrawal transactions
• To review players' gaming history and account activity
• To manage bonuses, VIP levels, and cashback services
• To prevent unauthorised access and fraud
• To provide 24/7 customer support
• To improve platform security and service quality
• To operate in compliance with legal obligations

We do not sell your personal data or share it with companies unrelated to the services we provide.

Circumstances in which we may disclose your personal data—

4.1 Service Providers

We share only the data necessary to deliver our services with payment processors (such as KBZPay, Wave Money, and AYA Pay), technology providers, and third-party service companies. These companies are contractually required to use the data only for the purposes we specify.

4.2 Legal Requests

We may comply with requests from legally authorised authorities when required for legal proceedings, to protect our rights, or to protect the safety of players.

4.3 Business Transfers

In the event of a company merger or acquisition, personal data may be transferred to the successor organisation. However, that organisation will be required to continue applying the protections set out in this policy.

The 8dgame website uses cookies and similar technologies to improve the player experience and platform security—

• Persistent cookies — to keep your account session connected
• Session cookies — to store data within a single login session
• First-party cookies — for website functionality and analytics

You can block cookies through your browser settings, but please note that this may affect some website functions.

We apply technical and organisational security measures to protect your personal data—

• SSL (Secure Sockets Layer) encryption — to protect data during transmission
• Access controls — only authorised staff within our organisation can access the data
• Server security — the systems where we store data are regularly audited
• Suspicious access monitoring — unusual access attempts are detected and blocked in real time

While no digital platform can guarantee 100% security, we are committed to protecting your data with advanced security systems.

We retain your personal data for as long as needed to fulfil the purposes stated in this policy, or as required by law. The periods are—

• Payment records — in accordance with financial regulatory requirements
• Gaming records — for the period required to support responsible gaming
• Customer communication records — for a reasonable period to enable issue resolution
• After account closure — until legal obligations are fulfilled

Once the retention period expires, we will securely delete the data or anonymise it so it cannot be attributed to any individual.

You have the following rights regarding your personal data—

8.1 Right of Access

You can request to view what personal data we hold about you.

8.2 Right to Rectification

You can request that we correct any personal information we hold about you that is inaccurate.

8.3 Right to Request Deletion

In some cases, you can request that we delete the personal information we hold about you. However, we may not always be able to fulfil this request, as we are required to meet certain legal obligations.

8.4 Right to Request Restriction

In some cases, you can request that we restrict the processing of your personal information.

If you have any requests regarding these rights, please contact us at [email protected]. We will do our best to respond without delay.

8dgame services are for adults aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that a person under 21 is accessing our platform, we will immediately close their account and delete their personal information.

We may update this policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. By continuing to use our services, you agree to the updated policy. We will also do our best to notify you by email whenever this policy changes.

If you have any questions about this privacy policy, you can reach our 8dgame customer support team—

• Email: [email protected]
• 24/7 Live Chat: Via the live customer support chat tool on the website

Our staff are available 24/7 to assist you in Myanmar language.