Questions & Answers
8dgame FAQ — Frequently Asked Questions
Questions about withdrawals, customer support, responsible gaming, and account verification are all fully answered here.
8dgame's frequently asked questions are clearly answered on this FAQ page. You can find information on contact methods, how to withdraw, bonus terms, VIP cashback, and the KYC verification process step by step. If your question is not answered here, reach out via Live Chat or [email protected] — available 24 hours a day, 7 days a week.
Contact Us
Have your account ID, the time the issue occurred, and a screenshot that clearly shows what happened. For payment-related matters, also include your transfer receipt. Having all this information ready will help us resolve your issue faster.
8dgame has 2 contact methods. The first is Live Chat, available 24/7 directly on the platform. The second is email at [email protected]. These are the only official contact channels.
Live Chat is open 24 hours a day, 7 days a week, so whether it's 11 PM or early morning, getting in touch is no problem. Replies are instant, based on Myanmar Standard Time (MMT). If you run into any issue while playing, contact us without delay.
Yes. 8dgame's customer support is fully available in Burmese. Both Live Chat and email are answered in Burmese so players in Myanmar can get help with ease. You can explain your issue in your own language without any language barrier.
When contacting [email protected], clearly describe the type of issue in the Subject line. In the message body, include your account ID, a detailed description of what happened, and any screenshots. You can write in Burmese and we will get back to you as quickly as possible.
How to Withdraw
No. Withdrawals from 8dgame are only transferred to a KBZPay, Wave Money, or AYA Pay account or bank account that is registered in and owned by the player. Withdrawals to third-party accounts are not allowed due to security and financial policy.
Yes. The withdrawal service is available 24 hours a day, 7 days a week with no restrictions, even on public holidays. Withdrawal requests are normally processed within 5 to 30 minutes. If there is a delay due to network issues, please contact us via Live Chat.
The minimum withdrawal amount at 8dgame is 20,000 Ks. This limit is the same across all payment methods — KBZPay, Wave Money, AYA Pay, and bank transfer. Withdrawal requests below this amount cannot be processed.
Withdrawal requests are normally completed within 5 to 30 minutes. KBZPay and Wave Money offer the fastest transfer times. Please note that bank transfer withdrawals may take longer depending on bank processing times.
To withdraw winnings from the welcome bonus, you must wager 20 times the bonus amount. For example — a 20,000 Ks bonus requires 20,000 Ks × 20 = 400,000 Ks in wagers before the bonus funds can be withdrawn. Withdrawal is not available until the wagering requirement is met — you can check the status in your account.
At 8dgame you can deposit using KBZPay, Wave Money, AYA Pay, and bank transfer. The minimum deposit amount is 20,000 Ks. After depositing, check that the funds have arrived in your account — if they have not, contact us immediately via Live Chat.
Responsible Gaming
Continuing to play even when you cannot afford losses, borrowing money to gamble, and an ongoing urge to play at the expense of time with family — these are signs of problem gambling. If you notice these signs, stop right away and seek help.
Whether for yourself or someone close to you, 8dgame's Responsible Gaming page has support information. You can also request personal limits or self-exclusion through 8dgame's Live Chat.
8dgame is open to players aged 21 and above only. Account registration by anyone under that age is strictly not permitted, and any account found to be underage will be closed. Protecting young people is a priority.
Yes. Players can request their own deposit limits through 8dgame's Live Chat. Setting a daily or weekly deposit cap helps you manage your budget and supports responsible gaming.
Yes. You can request a temporary or long-term self-exclusion through Live Chat at any time. Full details on how this works are available on the Responsible Gaming page. Once a self-exclusion request is submitted, it takes effect immediately.
Documents and Verification
8dgame may request KYC verification at the time of your first withdrawal or when withdrawing a large amount. KYC may also be required if there is any doubt about account ownership or during financial security checks.
You must submit a NRC (National Registration Card) or Passport as proof of Myanmar nationality. The photo must be clear and fully visible — blurry or cropped images are not accepted. A complete photo of the original document is required.
The reason for rejection will be sent to your account or email. If the photo is unclear or the submission is incomplete, you can correct it and resubmit. If you need clarification, contact [email protected] and request assistance.
8dgame protects your personal information with SSL encryption technology. Documents submitted for KYC are used only for identity verification and are never shared with third parties. You can read the full details on the Privacy Policy page.
Your first deposit comes with a 100% bonus of up to 200,000 Ks. For example — deposit 200,000 Ks and get 200,000 Ks bonus, giving you 400,000 Ks total to play with. To withdraw winnings from the bonus, you must wager 200,000 Ks × 20 = 4,000,000 Ks.
8dgame's VIP program has 5 levels from Bronze to Diamond. The higher your level, the more weekly cashback you earn: Bronze 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, Diamond 1.0%. You move up in level as you play.
Contact us and get answers
If you still have questions not covered in this FAQ, the 8dgame support team is ready to help. Reach us instantly via Live Chat and get responses in Myanmar language — available 24 hours a day, 7 days a week.
Go to 8dgame Live Chat